Robert Deignan is ATS Digital Services’ Co-founder and CEO. ATS Digital Services helps customers deal with their technological concerns by providing digital support assistance. The company provides its services worldwide. These services range from general troubleshooting, connectivity, and many other digital matters. Robert’s birthplace is in Florida, in the area of Fort Lauderdale. While growing up, Robert received a full football scholarship at Purdue University.
He would later graduate from the university with an Organizational Leadership degree. After university, Robert Deignan joined the Miami Dolphins, before moving to NY Jets. In 1998, he left the world of sports to start his first venture- Fanlink Inc. This company dissolved in 2001 after it faced severe challenges. Robert then moved to iS3 where he became Executive Vice President. He worked there for nine years and left in 2011.
That same year, Robert co-founded Inbound Call Experts, which would transform into ATS Digital Service. The idea for his company came up after realizing that malware was affecting many computers. The company is a success, and it helps individuals/ companies fix computer issues by remotely accessing a client’s PC.
Robert’s Insights on Outsourcing Business Services
Due to his success in the digital world, many entities reach out to Robert Deignan for advice on various issues. In a recent interview, Robert discussed essential services that a business can outsource to focus on what’s important. Here is Robert’s take:
- Customer Service- There are remote customer service units that provide customer care for your business. Whether its phone calls, emails, or online chats, Robert advises business people to outsource this service to save their companies time and resources.
- Sales- According to Robert, it is sometimes beneficial to outsource sales rather than forming an in-house sales team. It means leaving the vital job of service calls and maximizing sales revenue to experts.
- Technical support- There are companies ready to handle your customers’ queries and complaints. By outsourcing computer diagnostics, hardware installations, and software assistance, a company can focus on what’s vital- developing the product.
Robert’s extensive experience makes him knowledgeable in many digital areas. Over the years he has worked to help customers solve computer issues so that their businesses run smoothly. Robert thinks that companies should also outsource live chats and back office operations.